Simple Pricing
Use customer data to build great and solid product experiences that convert.
Contact
Looking for a corporate solution? Contact us.
We offer peace of mind
to our customers.
All our customers receive support for equipment and installation defects. For those seeking a more comprehensive support solution, our Premium Support Service is available for a small monthly fee.
Our Premium Support Service offers more than traditional support. You can rely on 24/7 monitoring of your network and surveillance systems to prevent any downtimes. By the time you contact us, we’re already working on resolving the issue for you.
Our team has the experience
to provide premium service.
All our collaborators have years of experience in their fields and receive continuous training to ensure our customers receive world-class service from day one.
Our team is always ready to assist with any needs regarding the services we provide. With us, your issue will always be identified and resolved.
Our products and services
come with real warranties.
Our customers have peace of mind knowing they are covered by the warranty of the brands we work with, while also being assured that we will take responsibility for any potential defects in our services.
We are also customers, which is why we care deeply about providing proper warranties to our clients. We always make it a priority to address any issues with our services promptly, while also enforcing our customers' rights with the manufacturers we work with.
Track your project from day one with our customer area.
Through our Customer Area, we offer a complete suite of tools for tracking project development and integration. It also facilitates direct communication with our team, document signing, invoice review, support requests, and warranty claims, ensuring a seamless and transparent experience.
All our products and services include free support for manufacturing and installation defects. Additionally, usage-related support is provided free of charge through our Customer Area within 48 hours.<br><br>
For customers requiring 24/7 support and system monitoring—covering stability control, software updates, performance optimization, and failure management—our Premium Support Package is available with flexible time-frame options.
When you acquire a Premium Support Package, you gain access to the following exclusive benefits:
- System stability control
- Performance monitoring
- Failure management
- Regular software updates
- On-site support within 12 hours
- Remote support within 1 hour
- Priority assistance in the Customer Area
- Biannual on-site technical visits
- Exclusive discounts on new services
- Priority warranty resolution
- Extended installation warranty
- 5-year product upgrade program
All customers who acquire the Premium Support Package receive an extended warranty for our services and installation at their property.
The warranty extension lasts for the duration of the Premium Support Package contract.
As long as the Premium Support Package remains active, our services and installation are covered against defects—ensuring no additional expenses for the customer.
All our services and products are covered under the Premium Support Package.
The systems that benefit the most from this package include:**
- Cable networks
- WiFi networks (Indoor & Outdoor)
- IP CCTV systems
- Multimedia & storage servers
- Door access control
- Automation solutions
All products and equipment installed on the premises are covered by their respective manufacturer's legal warranty.
The Premium Support Package does not include warranty or repairs for any hardware equipment, except for components considered part of the infrastructure, such as:**
- Network cables
- Network connectors (RJ45)
- Screws and fittings
- Electrical wiring
Our Premium Support Package does not cover warranty claims for services and installations in the following situations:
- Damage caused by external elements, including rain, leaks, snow, excessive sun exposure, lightning, wildfires, fires of any type, landslides, and other nature-related events.
- Damage due to improper use, such as accidental falls, impacts, exposure to liquids, fire, and similar incidents.
- Damage resulting from faulty electrical wiring (not installed by Avantgarde), lack of proper grounding, or electrical discharges of any kind.
- Damage caused by unauthorized maintenance performed by third-party companies or individuals.
- Damage due to disassembly and/or modification of the products.
- Damage occurring during product transportation by the customer.
- Damage caused by remodeling teams, painters, electricians, plumbers, or other third-party service providers.
Since every customer installation is unique, we do not offer a fixed price for our Premium Support Package.
Instead, pricing is tailored based on the technologies used and the size of each installation, ensuring a fair and appropriate cost for every customer.
The Premium Support Package is offered as a one-year contract, providing customers with security and peace of mind. Flexible payment methods are available.
We answer your
questions about
our support.
A tailored experience
At Avantgarde, we are committed to delivering a unique customer experience throughout every stage of project execution, along with premium support tailored to each implemented technology.
